FAQ
Do you offer custom work?
Yes, we love to do custom work! Please do not hesitate to ask about going custom.
How long does it take to make a custom design?
The timeline depends on material availability and design complexity. On average, delivery time is not included, a custom design takes about 4-8 weeks from start to finish. If we are sourcing a very hard-to-find stone, it may take up to 8-12 weeks. Small changes to an existing design, usually take as little as 3 weeks.
Why does my jewellery change colour?
This is very common in silver jewellery and is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away or replated. Our silver jewellery is 18 K gold plated, in layers of 1 or 2 microns, for white colour we use Rhodium. Keep your jewellery in separate zip lock bags to avoid tarnishing as well as scratches on gems and surfaces.
How should I clean my jewellery?
Keep your jewellery away from liquids and moisture (heavy sweat, perfume, chemicals, lotions, etc.).
For silver, you can use a polishing cloth. A recommend and easy cleaning method is the use of toothpaste and water. Simply mix a little bit of toothpaste of your choice with some water and swish your jewellery around in it for a few minutes. Thoroughly rinse off and dry polish it with a soft cloth.